Host/Hostess (FT) Urban Lodge (BDL Airport)

Job Description

• $19.51 / hour 
• Weekend availability required 
• Full time shifts available
• Employee meal plan 
• Employee parking 

SSP America operates multiple restaurants in the Bradley International Airport. We are looking for a Team Player with a bold and friendly personality to deliver an impactful and memorable experience to all our customers, someone who prefers keeping busy, achieving results and high standards, and be able to use their own initiative. If this sounds like you, we are ready to welcome you as a part of our fantastic team!

Here are some things you can expect as a Host/Hostess:

• Greet all guests in a courteous and professional manner and escort them to their table
• Manage the seating chart and coordinate table assignments for smooth service flow.
• Assist guests with children and special needs, as required
• Present menus, answer questions and offer suggestions regarding food and service
• Inform servers and management of special needs and/or potential problems with guests
• Clear and reset counters or tables at conclusion of each course
• Ensure complete guest satisfaction
• Thank guests as they leave and ensure they had a great experience
• Other duties as assigned

Skills & Other Requirements

• 6 months' experience working in customer service, retail, hospitality or food service environment
• High school diploma preferred
• Verbal and written communication in French and English
• Experience in dealing with problems involving customer service
• Ability to multitask and stay organized in a busy environment.
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, etc.
• Ability to remember, recite, and promote the variety of menu items.
• Availability to work flexible shifts, including evenings, weekends, and holidays.
• Ability to stand for long periods of time.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.