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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

Specialist, IT Implementation

Specialist, IT Implementation

Remote (U.S.)
Travel: Up to 75% throughout the United States and Canada
Salary: $84,000 - $88,000 + bonus

 

Help Bring Restaurant Technology to Life

 

SSP America is seeking a Specialist, IT Implementation to support technology deployments for airport restaurant locations across North America.

This role is ideal for an IT professional who enjoys travel, thrives in fast-paced environments, and likes seeing projects through from implementation to go-live. You'll partner with IT, Operations, and restaurant leadership to ensure new technology solutions are successfully deployed, tested, and adopted by onsite teams.

 

What You'll Do

  • Support the implementation of restaurant technology for new openings, remodels, and technology upgrades.
  • Configure and validate restaurant technology including POS systems, kiosks, OAT, EIGN, and related applications.
  • Verify hardware and software are functioning properly prior to restaurant opening.
  • Perform system testing and troubleshoot implementation issues.
  • Train restaurant management teams on newly implemented technology and provide go-live support.
  • Coordinate implementation activities with Operations, IT teams, and project stakeholders.
  • Manage multiple implementation projects simultaneously while maintaining project timelines.
  • Document implementation activities and support continuous process improvement.

What You'll Bring

Required

  • Associate's degree in Information Technology or a related field.
  • Three or more years of IT support, field implementation, or technology deployment experience.
  • Experience supporting software or hardware implementations in a multi-site environment.
  • Strong troubleshooting, organization, and communication skills.
  • Ability to work independently while coordinating with cross-functional teams.
  • Willingness to travel up to 75% throughout the United States and Canada, including overnight travel.

 

Preferred

  • Experience with Oracle Simphony or another enterprise POS platform.
  • Restaurant, hospitality, retail, or airport technology experience.
  • Experience supporting new location openings or large-scale technology rollouts.
  • Bachelor's degree in Information Technology or a related discipline.

Why Join SSP America?

You'll play a key role in deploying the technology that keeps our airport restaurants operating efficiently. If you enjoy combining technical expertise with customer interaction, project coordination, and travel, this is an opportunity to make a visible impact across one of North America's largest airport restaurant operators.

 

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.


Nearest Major Market: Washington DC

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