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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

Multi-unit Restaurant Leader

Join Our Team as an Operations Manager in a dynamic airport restaurant environment!

 

  • $80,000 - $90,000 / year
  • Potential for quarterly and year-end super bonuses
  • Multi-unit, multi-brand dynamic company culture
  • Opportunity for Career Growth
  • Comprehensive Benefits Package

 

Are you an experienced foodservice professional with a passion for high-volume and a knack for leadership? We have an exciting opportunity for a Restaurant Multi-Unit Operations Manager at Bradley International Airport (BDL). If you thrive in a fast-paced food environment and are ready to take on a challenging and rewarding role, we want to hear from you!

What You’ll Do:

  • Manage All Front of House and Kitchen Activities: Manage, supervise and evaluate General Managers’ performances through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
  • Focus on the Food: Ensure food quality and standards; maintain recipe adherence and portion control, ensuring compliance with company, brands, and food safety specifications.  
  • Cost Control: Optimize food and labor costs to maximize profitability.
  • Lead and Develop Restaurant General Manager Team: Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and assignments.
  • Implement and maintain: Guest service standards and brand specifications fostering a collaborative and efficient work environment. 
  • Systems and Processes: Maintains adherence to all company policies and procedures, as well as state health/sanitation standards.
  • Merchandising and Displays: Maintain all merchandising standards, display presentations and signing standards and monitor inventory levels.
  • Office Management: Handle tasks such as management of funds and media, receiving, inventory, purchasing, scheduling and payroll.
  • Forecasting and Budgeting: Assist in monitoring sales performance through the analysis of sales reports and comparison shopping.
  • Problem Solving: Address routine issues and escalate complex problems to higher management as necessary.
     

What We’re Looking For:

  • Educational Background: High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.
  • Experience:     
  • Minimum seven (7) years in restaurant/food service in a management/supervisory capacity.
  • Minimum five (5) Years in a Restaurant General Manager capacity.
  • Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired.
  • Technical Training: Full Service and/or Quick Service restaurant experience preferred. Culinary background is desirable.
  • Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
  • Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
  • Finance: P&L expert level with ability to teach and coach General Managers

 

 

Why Join Us?

 

  • Dynamic Environment: Work in the fast-paced and exciting setting of a major airport.
  • Growth Opportunities: Develop your career in a supportive and challenging environment working for one of the largest restaurant operators in the world!
  • Competitive Compensation: $80,000 - $90,000 + bonus and Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program.
     

Ready to Apply?


If you're ready to bring your expertise to our team and help us deliver exceptional service and quality in a high-volume airport setting, apply now!

 

 

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.
 

Apply now »