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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

Unit Supervisor

About the Role

We are SSP The Food Travel Experts.
We are experts in creating and running food outlets in locations where people are on the move. Whether it’s jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make sure the food and drink on offer is the ideal selection to meet the needs of the many different types of travellers.
Become a vital part of our SSP family!

We are looking for Team Leaders with a passion for great customer service. To be successful you will have some experience of leading a team in the past and feel confident to take responsibility for the day to day running of the business, you will work on shift with the team to create a positive and engaging atmosphere to bring the best out of your team.
A Team Leader plays an important role in the day to day running of the business supporting the management team with opening and closing and some financial aspects of the unit, also ensures best brand practise is followed and we are providing a safe and clean environment for our customers and team.

Airport only: Please note all successful candidates are required to provide a full 5 year work history and undergo a Criminal Record Check to comply with Airport Security regulations.
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Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

 

Duties and Responsibilities

  1. Oversee all the front and back of the house restaurant follow Standard Operation Procedure (SOP) for all department Kitchen, Bar, & service.
  2. Ensure customers satisfaction through promoting excellent service, response to customer complaints tactfully and professionally.
  3. Maintain quality control for all food and beverages served.
  4. Analyse staff evaluations and feedback to improve the customer’s experience.
  5. Project future needs for goods, kitchen supplies, and cleaning products, order accordingly.
  6. Oversee health code compliance and sanitation standards.
  7. Seek ways to cut waste and decrease operational costs.
  8. Generate daily, weekly and monthly reports.
  9. Train new employees and provide ongoing training for all.

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