Default Role
About the Role
Role Summary
To lead and motivate a team of unit managers in achieving specific objectives relating to sales, marketing, labour, customer service and overall business profitability whilst promoting and protecting the brand in Singapore.
Main Responsibilities
Leadership
• Manage and lead unit managers through ongoing leadership, providing clear direction on a daily/weekly basis.
• Provide leadership and development to all unit managers, developing clear development plans for each unit with regular reviews with the MD.
• Actively promote a culture which supports ethical practices, encourages individual integrity and represents brand values.
• Leads by example, continually working in each unit to demonstrate what is required.
• Create an environment which maintains a positive industry reputation in the attracting, retaining and motivating employees.
People Development & Management
• Ensure a comprehensive development plan is in place to effectively meet the needs for ongoing operating levels.
• Full responsibility for ensuring each unit always has a full staff level, whilst minimizing employee turnover.
• Work closely with People Team on hiring and onboarding key critical positions.
• Work collaboratively with the People Team on performance and discipline management.
• Provide regular performance appraisals and feedback to staff, including annual performance reviews.
Profit & Loss
• Full accountability for each unit’s profit and loss results, including Cost of Goods (Ensuring accurate inventory control, i.e. stock takes in each location), Cost of Labour and OPEX.
• Provides guidance to the unit managers in developing and implementing sales growth initiatives.
• Ensure all profit opportunities are regularly identified, quantified and responded to.
• Ensuring units adhere to weekly, monthly and quarterly budget targets. Operational Excellence
• Responsible for each brands standards relating to operations manuals on a day-to-day basis.
• Ensure alignment is maintained with internal SSP policy and procedures and all local and national laws.
• Drive, monitor and respond to audits delivering full compliance, risk management and overall ensure that best practice within operations is fully delivered. New Store Opening (when required)
• Lead the coordination of deliveries and installations according to site specific instructions and restrictions.
• Oversee the training conducted by other Store Opening team (brand) members during the store opening process.
• Primarily responsible for overseeing the Operations Managements ability to provide in store development and training of the staff; and managers as required
• Training for team members conducted using brand resources, including operational manuals and additional materials supplied for store openings to ensure alignment.
Workplace Health & Safety
• Responsible for the oversight of the unit managers with regards to all WH&S requirements including incident reporting, conducting risk assessments.
• All units managed in a safe manner to prevent injuries or unsafe work practices.
• Maintain current knowledge of WH&S policies, procedures and best practice.
• Promote a safe and enjoyable workplace for all customers and staff.
• Ensure employees are trained in all WH&S policies and procedures
