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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

Customer Services Assistant

CUSTOMER SERVICE ASSISTANT - SHEFFIELD STATION

 

Pay Rate: £13.45 per hour.
Hours: Full Time (40 hours)
Shifts: Between 4:00am to 11:00pm 

 

  • Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

 

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

 

AS A CUSTOMER SERVICE ASSISTANT YOU’LL:

 

  • Operating delivery equipment for train-side deliveries (Full training provided).
  • Loading/offloading catering equipment/stock from EMR trains.
  • Order assembly and stock control.
  • Comply with Health & Safety/Food Hygiene Regulations.

 

WHY JOIN US?

 

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
  • 75% discounted meal during work hours.
  • Learn while you Earn: Access to award-winning training, apprenticeships and development.
  • Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
  • Employee rewards: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
  • Health and Wellbeing Support: Spectrum Life, flexible working, family-friendly leave.
  • Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
  • Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
  • 28 days holiday pro rata, inclusive of Bank Holidays.
  • Receive rewards and recognition such as RG Stars, Extra Mile Vouchers, and more.
  • 2 Free EMR return tickets per year after probation.

 

Feel like you could belong at RG? Apply now and embark on the best part of your journey.

 

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

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