CUSTOMER SERVICE OFFICER
About the Role
We are SSP The Food Travel Experts.
We are experts in creating and running food outlets in locations where people are on the move. Whether it’s jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make sure the food and drink on offer is the ideal selection to meet the needs of the many different types of travellers.
Become a vital part of our SSP family!
We are looking for a Team Player with a bold, fun and friendly personality to deliver an impactful and memorable experience to all our customers, someone who prefers keeping busy, achieving results and high standards, and be able to use their own initiative.
If this sounds like you, we are ready to welcome you as a part of our fantastic team!
Airport only: Please note all successful candidates are required to provide a full 5 year work history and undergo a Criminal Record Check to comply with Airport Security regulations.
Fancy finding out more? Apply now!
Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.
Duties and Responsibilities
- To greet and receive guests, collect payment and to bid farewell to guests/passengers at the front reception counter.
- To assist guests/passengers with their luggage on entry and exit at the lounge.
- To page for flight departure for contracted airlines.
- To carry out meet and greet services whenever instructed by Supervisors or Manager.
- To do periodical checks at the shower rooms, toilets to ensure consistent cleanliness.
- To conduct opening/closing shifts duties according to the SOP, ensure cash float is intact and the handover/takeover is with proper handover record.
- To upsell/promote lounge package, cross sell other outlets/services under Select Service Partner Malaysia Sdn Bhd.
- Must be well verse with the different currency conversion rates.
- To assist F&B team in the clearance of used plates/cups, crockery etc. in the lounge whenever necessary, i.e. when the reception counter is not busy.
- Must have a good knowledge on general information of the airport, i.e. facilities available, services, shops, and directions to the departure gates.
- To be very familiar with flight schedules and assist in flight information whenever required by the passengers.
- To be very verse with computer and/or email and Internet services, to assist passengers whenever required to.
- To assist in all departments in the lounge.
- To cooperate and work in a team towards development, implementation, maintenance, and improvements of the quality management system.
- To take initiative to identify areas for improvement and participate in continual improvement activities.
- To check the food quality at the buffet counter and ensure the appearance (size, shape, colour and consistency), texture, flavor and presentation are as per the standard set.
- To undertake other jobs assigned by superior from time to time.
