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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

People Development & Experience Manager, Asia Pacific

About the Role

Role: People Development & Experience Manager – Asia Pacific (Open to being stationed in Hong Kong or Malaysia)

 

Main responsibilities:

Learning & Development

  • Review and enhance APAC Orientation and Induction programs based on adoption and feedback.
  • Identify training needs and design tailored solutions for leaders, support functions, restaurant managers, and operations teams.
  • Oversee SSP Academy (online learning), ensuring engaging materials and continuous evaluation.
  • Deliver group‑wide L&D initiatives with effective stakeholder engagement and timely adaptation for APAC.
  • Monitor and report on L&D effectiveness, providing actionable recommendations.

People Experience

  • Lead the APAC Good to Great Plan to strengthen colleague engagement and overall experience.
  • Manage colleague listening activities (surveys, forums) from planning to action.
  • Drive wellness, social, cultural, and festive campaigns to foster inclusivity.
  • Ensure seamless execution of people experience initiatives across the colleague lifecycle.

Culture & Change

  • Partner with Group to embed high‑performance culture, values, and leadership behaviours.
  • Promote the SSP Talent brand to attract and retain top talent.
  • Lead change management training and toolkit implementation across APAC.
  • Act as a change champion, advising on major organisational transitions (e.g., system roll‑outs, restructuring).

Person Specification

  • Bachelor’s degree in Learning & Development Management, Human Resources Management, Business Administration, or any related disciplines
  • Proven experience in driving Learning & Development and Colleague Engagement initiatives in the F&B, hospitality, retail or service-oriented industries
  • Proven track record of formulating L&D strategies and establishing L&D curriculum for both frontline and management colleagues is required
  • Experience in F&B operations management roles is desirable
  • Experience working in a multi-cultural environment and at a regional level is highly preferred
  • Proficiency in both written and spoken English, fluency in another Asian language is highly preferred
  • Excellent communication and interpersonal skills, with a track record of building strong relationships across diverse teams
  • Demonstrates the ability to prioritize and manage multiple projects simultaneously, ensuring timely follow-through on issues and commitment
  • Good command of software such as MS Office suite, experience in using e-learning software (e.g. Articulate) is an advantage
  • Proactive, self-driven, resourceful, with excellent learning agility
  • Ability to thrive in a fast-paced environment
  • Strong interpersonal and communication skills
  • Takes responsibility for all actions and accountability for the results achieved
  • Committed to continuous improvement, actively promoting innovation and best practices, and constantly seeking feedback
  • Travels within the region will be required

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