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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

WFM Analyst

Fixed-Term

Role Summary

Location: Remote
This role will support the UK Productivity & Deployment Manager in ensuring SSP’s workforce management (WFM) tools are used effectively and consistently.
The role combines data analysis, system expertise and operational understanding to ensure the right people are in the right place at the right time, while maintaining compliance and standards.
You will work very closely with Operations, analysing labour demand data, labour spend and scheduling effectiveness to identify opportunities to improve productivity and provide a better speed and quality of service.  You will additionally be responsible for maintaining and enhancing SSP’s labour models.

What we’re looking for

  • Experience in workforce planning, scheduling or labour analysis

  • Strong understanding of WFM systems (UKG Pro experience desirable)

  • Strong analytical skills (advanced Excel)

  • Commercial awareness of labour budgets and productivity drivers

  • Ability to influence stakeholders through data-led insight

  • Comfortable working in a fast-paced, multi-site environment

What you’ll be doing

Optimising schedules & driving governance

  • Configure and manage Workforce Management (WFM) system settings

  • Monitor schedule quality and adherence to KPIs

  • Identify inefficiencies and coach sites on best-practice rostering

  • Support system upgrades and enhancements

Forecasting & modelling

  • Analyse sales and transaction data to improve labour demand forecasting

  • Translate forecasts into clear, practical labour plans

  • Investigate variances and recommend corrective actions

  • Support new openings and operational changes with WFM modelling

Data insight & productivity improvement

  • Analyse labour KPIs such as productivity, overtime, absence and contract mix

  • Provide clear, actionable insights to Operations

  • Support performance improvement plans to enhance speed and quality of service

Operational support

  • Act as first-line support for WFM queries

  • Deliver training and coaching to GMs and Ops Managers

  • Collaborate cross-functionally to drive continuous improvement

Why join SSP?

At SSP, our purpose is to be the best part of the journey. We operate across airports and travel hubs in nearly 40 countries, delivering great food and hospitality to millions of travellers.

You’ll be joining a values-led business built on Team, Curiosity, Passion and Ownership, where your contribution directly impacts operational performance across the UK&I estate.

 

What you’ll get:

  • Employee discounts across SSP brands (400+ locations)

  • Friends and Family Discount App

  • Clear learning and development pathways, including apprenticeships

  • Award-winning training and career progression opportunities

  • Health and wellbeing support

  • Hybrid and flexible working where applicable

  • Inclusive culture supported by employee networks and communities

 

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. 

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds. 

 

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