People Reporting Specialist/Manager

About the Role

Our vision for people analytics at SSP is that everyone who makes a decision should have access to data and insight to help make that decision. In addition, the People Reporting Specialist has a crucial responsibility in ensuring that SSP’s HR teams are able to access the data that they need to keep the business running.

As part of the People Analytics team, this role will work with our global HR team in our Camden office, and remotely with our regional HR teams across the world to develop high-quality reports and analytics solutions using SuccessFactors, Power BI, and other Microsoft tools.

The role will also be responsible for supporting use of the Gallup Access survey platform as part of our employee listening strategy, with full training and support provided to do this.

What you’ll be doing:

We’re looking for someone who excels at using their technical and data skills to find the best solution to practical business problems while delivering great customer service to a set of global stakeholders at a range of seniorities.

• Transform data into visually, clear, concise, and relevant insights using SuccessFactors story reports, Excel, Power BI, or other relevant tools

• Support the business with SuccessFactors reporting:

o Build and maintain a library of SuccessFactors reports covering the employee central, learning, compensation, and performance modules, with more to come in the future

o Be the subject matter expert for SuccessFactors reporting, supporting regional HR teams with their reporting requirements and being the first point of contact for any reporting enquiries

o Implement a governance framework for SuccessFactors reports to ensure that reports are documented, duplication is minimised, and that best-practice is followed by all reporting users

• Provide support for users of the Gallup Access platform by responding to enquiries, updating data within the system, and providing technical support to internal teams running their own surveys

o Provide customer service to survey respondents while surveys are live

o Assisting internal teams with interpretation of survey results and ad-hoc analysis of survey data

• Deliver introductory training on SuccessFactors reporting and Gallup Access administration to users across the business

• Support the global HR team with data processing, validation, visualisation, and analysis

To be successful in this role you will need:

• A passion for people analytics and the impact it can have on business performance

• Clarity of verbal and written communication to convey relevant insights and simplify complex data for stakeholders at a range of levels

• Interpret data, and independently draw out the key messages and conclusions

o Advanced use of Excel

o Understanding of data processing and reporting governance best practices

o 3+ years of experience working with SuccessFactors reporting systems covering employee central, learning, compensation, and performance modules:

 Able to use SuccessFactors canvas, stories, and other reporting tools as appropriate to create high-quality data extracts and visual reports

 Proficiency with creating calculated columns, measures, and aggregations within SuccessFactors reports

 Understanding of how role-based permissions function within SuccessFactors

o Experience of delivering projects with Power BI, Dataflows, and other Microsoft Fabric tools

• Ability to translate business requirements into an appropriate action plan, selecting the best tool and method to fulfil the request

• Understanding of common HR processes

• Excellent organisation skills and customer service