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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

Head of Category Management - Franchise

About the Role

Location: London Based Hybrid 

Start the best part of the journey with us!

 

We’re looking for a Head of Category Management – Franchise to lead commercial strategy across our UK & Ireland business. This is a high-impact role where you’ll shape pricing, category planning, and promotional initiatives that make a real difference to our brands and customers.

You’ll partner with senior leaders and cross-functional teams to turn insights into action, spot opportunities, and create initiatives that drive growth and strengthen our franchise network. If you’re curious, strategic, and results-focused, this is your chance to make an impact.

What you’ll be doing:

  • Lead pricing strategy and category planning across Bars, Coffee & Bakery, and Retail

  • Identify opportunities to enhance commercial performance and growth

  • Oversee promotions, discounts, and commercial trials, ensuring initiatives deliver measurable impact

  • Collaborate with Marketing, Operations, and Finance to align plans with business priorities

  • Build and maintain analytical tools and frameworks to support data-driven decision-making

  • Lead and inspire a small team of analysts, developing talent and capability

  • Present insights and recommendations to senior leadership to shape business strategy

What we’re looking for:

  • Strong commercial experience in retail, franchise, or consumer-facing businesses
  • Analytical and strategic thinker with a track record of turning insight into action
  • Confident communicator who can make complex ideas simple
  • Collaborative leader with experience managing and developing teams
  • Innovative, bold, and comfortable challenging the status quo
  • Thrives in a fast-paced, dynamic environment

Why to join us:

  • Employee Discounts across our brands (over 400 locations)
  • Friends and Family Discount App
  • Award-winning training, apprenticeships, and development programs
  • Health & Wellbeing Support
  • Hybrid working model with flexibility to support work-life balance
  • Inclusive and diverse workplace with employee networks and communities

Ready to start the best part of your journey?
Bring your commercial expertise, curiosity, and drive — and help us grow our brands, our business, and your career.

 

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.


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