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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

Employee Relations Specialist

About the Role

Providing professional front-line employee relations advice and support to colleagues and Management. Teams on all aspects of employee relations, colleague welfare, performance management, people policies, data protection & right to work legislation.

What you'll be doing:

A Specialist will either have existing experience or will be trained in the following areas. Training is ongoing based on the need to adapt our policies and processes to changing regulations. Specialists will be expected to network and review latest legal updates to ensure their knowledge remains current.

To provide professional, balanced and comprehensive advice to support colleagues and managers at all levels within the business. This will include:

 

  • ACAS guidelines
  • Performance Management
  • Disciplinary Process, incl. case analysis
  • Grievances, incl. resignation in haste/complaints
  • Whistleblowing, incl. management of our international case management system
  • Appeals
  • ACAS Early Conciliation
  • Tribunal case preparation and management

 

  • Employee Relations: Offer expert advice and support to line managers on ACAS guidelines, performance management, disciplinary processes, grievances, whistleblowing, appeals, and tribunal case management.
  • People Policies: Provide guidance on various people policies, including maternity, adoption, paternity, shared parental leave, compassionate leave, and equality & diversity.
  • Attendance Management: Apply sound judgment on attendance issues such as unauthorised absence, absence without leave (AWOL), short-term and long-term absences, reasonable adjustments, and ill-health terminations.
  • Right to Work: Ensure compliance with right to work regulations, including eligibility checks, visa renewals, employer sponsorship visas, and training line managers on RTW validation.
  • Data Protection: Support data protection activities, including subject access requests, right to be forgotten requests, personal details correction, and data breach management.
  • Employment Legislation: Assist managers with employment issues related to working time regulations, fixed-term contracts, probation periods, redundancy consultations, and flexible working.
  • Coaching & Development: Provide feedback and coaching to managers, conduct case analysis, and make recommendations for improving processes and policies.
  • Administration: Handle administrative tasks such as video calls, meeting attendance, letter preparation, occupational health referrals, diary management, and reporting.

To be successful in this role you will need:

Essential:

  • Up-to-date knowledge of HR legislation and best practices
  • Great listener
  • Strong communication and interpersonal skills
  • Good administrative and IT skills
  • Experience in letter writing
  • Highly organised
  • Strong team player
  • Ability to build key working relationships and influence colleagues at all levels

 

Desirable Skills:

  • CIPD Qualified
  • Experience working in HR Function or Operations with a strong ER record

 

Why Join Us

  • Employee Discounts across our brands (over 400 locations)
  • Friends and Family Discount App
  • Award-winning training, apprenticeships and development programmes
  • Health & Wellbeing support
  • Hybrid working model with flexibility for work–life balance
  • Inclusive and diverse workplace with employee networks and communities

 

Ready to start the best part of your journey?
Join us at SSP and play a key role in shaping the financial performance of our Rail Gourmet business — where your insight, collaboration, and ownership will help drive our success across the UK and beyond.


At SSP, we value diversity and are committed to building a team that reflects a range of backgrounds, skills and perspectives.

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