About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

Employee Relations Specialist

About the Role

Providing professional front-line employee relations advice and support to colleagues and Management      Teams on all aspects of employee relations, colleague welfare, performance management, people policies, data protection & right to work legislation.

 

This position will be based in London ideally, but will consider candidates for our Rednal Head office. B45 9PZ

What you'll be Doing:

A Specialist will either have existing experience or will be trained in the following areas. Training is ongoing based on the need to adapt our policies and processes to changing regulations. Specialists will be expected to network and review latest legal updates to ensure their knowledge remains current. 

 

Employee Relations

  • To provide professional, balanced and expert advice and support to line managers at all levels within the business. This will include:
  • ACAS guidelines
  • Performance Management
  • Disciplinary Process, incl. case analysis
  • Grievances, incl. resignation in haste/complaints
  • Whistleblowing, incl. management of our international case management system
  • Appeals
  • ACAS Early Conciliation
  • Tribunal case preparation and management


People Policies:

  • To have expert knowledge of our various people policies and guides, to provide advice and support on the following:
  • Maternity/Adoption/Paternity/Shared Parental Leave/Parental Leave 
  • Compassionate Leave / Dependency Leave / Force Majeure Leave
  • Equality & Diversity
  • Attendance Management:
  • To have expert knowledge of our attendance policy, alongside the ability to apply sound judgement on the following:
  • Unauthorised Absence & Some Other Substantial Reason (SOSR)
  • Absence Without Leave (AWOL)
  • Short-Term Absence incl. Intermittent absence 
  • Long-Term Absence incl. Occupational Health case management
  • Reasonable Adjustments
  • Ill-health Terminations


Right to Work in the UK:

  • To have an excellent knowledge of the regulations relating to checking right to work in the UK and to provide support on the following:
  • Completing checks on eligibility to Work in the UK, Ireland and Guernsey
  • Visa renewals & appeals
  • Employer sponsorship visas
  • Training line managers on RTW validation using Right-check


Data Protection:

  • To have a good understanding of the General Data Protection Regulations to support the following areas:
  • Subject Access Requests (SARS)
  • Right to be Forgotten requests
  • Personal Details Correction
  • Privileged communications
  • Data Protection policies
  • ICO contact
  • Data breaches


Employment Legislation:

  • To be able to support front line managers with employment issues relating to:
  • Working Time Regulations, incl. Child & Young Workers
  • Fixed term contracts
  • Probation periods
  • Hour’s consultations
  • Redundancy consultations
  • Flexible working


To be Successful in this role you will need:
Essential:

  • Up-to-date knowledge of HR legislation and best practice 
  • Great listener
  • Strong communication and interpersonal skills
  • Good administrative and IT skills
  • Experience in letter writing
  • Ability to build key working relationships and influence colleagues at all levels


Desirable:

  • CIPD Qualified
  • Experience of working in HR Function or Operations with a strong ER record

 

SSP is proud to be an equal opportunities employer. We are committed to recruiting and retaining the most talented individuals from a range of backgrounds, skills, and perspectives.

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