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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

Employee Relations Coordinator

About the Role

Provides dedicated support to the Employee Relations team, assisting in the delivery of a high-quality service to both front-line and support centre colleagues. This entry-level role offers hands-on experience in core employee relations activities within a shared service environment, making it an ideal stepping stone for individuals seeking to begin a career in HR.

 

This is a Part Time - 6 month FTC & can be based either in our Camden Head Office or Rednal. 

What you'll be Doing:

While prior experience in Employee Relations is not a necessity, some HR experience or a relevant qualification is desirable. Full training will be provided, working closely with Employee Relations Specialists to develop practical knowledge and skills.

 

Right to Work in the UK:

  • To demonstrate a comprehensive understanding of the regulations relating to checking right to work in the UK and to provide support on the following:
  • Completing checks on eligibility to Work in the UK, Ireland and Guernsey
  • Visa renewals & appeals
  • Employer sponsorship visas
  • Training line managers on RTW validation using Rightcheck

 

People Policies:

  • To demonstrate a comprehensive understanding of our various people policies and guides, to provide advice and support on the following:
  • Maternity/Adoption/Paternity/Shared Parental Leave/Parental Leave
  • Compassionate Leave / Dependency Leave / Force Majeure Leave

 

 Equality & Diversity:

  • To demonstrate a comprehensive understanding of our attendance policy, alongside the ability to apply sound judgement on the following:
  • Unauthorised Absence & Some Other Substantial Reason (SOSR)
  • Absence Without Leave (AWOL)
  • Short-Term Absence incl. Intermittent absence
  • Long-Term Absence incl. Occupational Health case management
  • Reasonable Adjustments
  • Ill-health Terminations

 

Employment Legislation:

To be able to support front line managers and colleagues with employment issues relating to:

  • Working Time Regulations, incl. Child & Young Workers
  • Flexible working

 

All cases will be logged and managed using our Case Management system. The Coordinator will be responsible for the timely management of their cases, escalating issues or concerns to relevant stakeholders, ensuring risks are identified and action taken to prevent re-occurrence.

 

Administration

Coordinators will provide the following support:

  • Video calls with all customers, where contact is via Teams etc.
  • Attend meetings either in person or by video link (not audio)
  • Drafting ill-health welfare meeting invitations and outcomes
  • Completing and managing Occupational Health referrals
  • Drafting flexible working invitations and outcomes
  • Diary management of own case loads
  • Adhoc note taking


Key Measures

  • Focus cases are managed according to risk (standard SLA’s do not apply)
  • All other cases are responded to within the agreed SLA
  • Risk cases reviewed weekly with senior team
  • Average case handling time achieved
  • Zero overturned decisions or complaints

 

Key Working Relationships

  • Employee Relations Specialists & Managers
  • Operations & Support Centre Colleagues
  • Parklands Teams (People Services, Payroll)
  • People Partners (Operations & Support Office)
  • Occupational Health
  • Legal Services
  • Governing bodies such as ACAS, ICO etc.

To be successful in this role you will need:

Essential Skills

  • Great listener
  • Strong communication and interpersonal skills
  • Highly organised with good administrative and IT skills
  • Strong team player
  • Ability to build key working relationships and influence colleagues at all levels

 

Desirable Skills

  • Any HR related qualification

 

SSP is proud to be an equal opportunities employer. We are committed to recruiting and retaining the most talented individuals from a range of backgrounds, skills, and perspectives.

 

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