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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

General Manager

About the Role

 

General Manager – Millie's Cookies @ Livingston Designer Outlet

 

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.    

 

We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.     

 

As a General Manager, you'll be rewarded with a competitive salary up to £30,000 p.a. and enjoy: 

  • Colleague discount - up to 50% 
  • Flexible working 
  • Management bonus scheme 
  • Help@Hand - which includes access to digital GPs, 24/7 helpline for you & family 
  • Wellbeing support through Retail Trust and family friendly leave 
  • Variety of networks to support you, Neurodiversity, LGBTQ and many more 
  • Life assurance  
  • Apprenticeships and ongoing development opportunities 
  • Share incentive plan (SIP) 

 

We're looking for an inspirational leader to join our team at Millie's Cookies. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.  

 

As General Manager you’ll:  

  • Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills. 
  • Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back. 
  • Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit. 
  • Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews. 
  • Ensure the unit is in line with the guidance provided by internal systems.  
  • Build strong stakeholder management and trusted relationships and with our clients and partners.  
  • The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work. 

    

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. 

 

Start the best part of your journey with us! 

Apply now »