Unit Supervisor

About the Role

Unit Supervisor for Shakeys Departure

Job Description

 A Unit Supervisor manages daily operations, oversees staff, ensures excellent customer service, handles inventory, and maintains cleanliness. They also address customer concerns, ensure health and safety compliance, and assist with staff training and scheduling.

Job Responsibilities

•    Assist in the hiring and training of new employees as well as the continuous training of existing staff
•    Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff
•    Maintain high-quality food standards
•    Oversee our kitchen staff’s compliance with all health code and sanitation requirements
•    Provide exceptional customer service and lead staff to do the same
•    Respond to customer complaints quickly and resolve them effectively
•    Develop strategies for improving our customers’ dining experience
•    Work with staff to project future needs for kitchen supplies, goods, and cleaning products.
•    Maintain inventory of all needed supplies
•    Identify methods our restaurant can use to cut waste, decrease costs, and improve profits
•    Manage the work schedules of our restaurant’s staff

Job Requirements

•    Bachelor’s degree in hospitality management or related field
•    Preferably with experience in QSR setting.
•    Previous supervisory experience in the hospitality industry preferred
•    Proven ability to work in a fast-paced setting
•    Strong multi-tasking skills
•    The physical ability to remain standing for long periods of time
•    Exceptional organizational, communication, and customer service skills
•    Strong managerial skills