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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

Unit Manager

About the Role

Unit Manager

Job Description:


We are looking for an experienced and dynamic Unit Manager to join our team. As a Unit Manager, you will be responsible for overseeing the daily operations of the restaurant, ensuring a high level of customer satisfaction, and managing a team to maintain a productive and efficient work environment.

 

Job Responsibilities:

  • Gathers, validates and interprets operational data to be used in reporting and understanding the unit’s performance.
  • Properly oversees and monitors overall daily operations of the outlets and ensures that brand service standards are always adhered to.
  • Efficiently addresses issues brought about during daily operations and escalates such when deemed necessary.
  • Ensures that appropriate count of manpower is deployed per shift schedule to properly support operations and attain customer satisfaction.
  • Addresses customer complaints and ensures that these are resolved proactively.
  • Utilizes and monitors the use of POS and ensures that the system is used properly and is not abused.
  • Answers inquiries on audit findings, cash handling issues and all other inspection findings.
  • Plans and proposes process and outlet policy improvements to avoid further audit and inspection findings.
  • Sets controls and procedures to manage outlet performance to meet set targets, budgets, costs and revenue.
  • Recommend, plans and facilitate implementation and monitoring of unit programs and product launches undertaken to improve revenue of the outlet.
  • Check, monitor and control status and transfer of stocks and inventory.
  • Facilitate and participate in the conduct of periodic inventory count as required.
  • Observed measures for ensuring safety, security and sanitation within area of responsibility in compliance with airport policies

 

Job Requirement:

  • College graduate of any course, preferably Hotel and Restaurant Management
  • At least (5) years of working experience in restaurant operations, two (2) years of which in supervisory or managerial capacity.
  • Good grasp of overall restaurant operations.
  • Strong leadership potential and keen on details.
  • Excellent interpersonal skill and moderately conversant in English

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