Assistant Unit Manager
About the Role
Assistant Unit Manager for Jollibee Arrival
The Assistant Unit Manager is responsible for overseeing daily restaurant operations, ensuring high standards of food quality, service, and cleanliness are maintained. They assist in managing the staff, inventory, and customer relations, working alongside the restaurant manager to achieve operational goals.
Job Responsibilities
- Assist in the hiring and training of new employees as well as the continuous training of existing staff
- Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff
- Maintain high-quality food standards
- Oversee our kitchen staff’s compliance with all health code and sanitation requirements
- Provide exceptional customer service and lead staff to do the same
- Respond to customer complaints quickly and resolve them effectively
- Develop strategies for improving our customers’ dining experience
- Work with staff to project future needs for kitchen supplies, goods, and cleaning products.
- Maintain inventory of all needed supplies
- Identify methods our restaurant can use to cut waste, decrease costs, and improve profits
- Manage the work schedules of our restaurant’s staff
Job Requirements
- Bachelor’s degree in hospitality management or related field
- Preferably with experience in QSR setting.
- Proven ability to work in a fast-paced setting
- Strong multi-tasking skills
- The physical ability to remain standing for long periods of time
- Exceptional organizational, communication, and customer service skills
- Strong managerial skills
