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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

D&T Technical Support Officer, Asia Pacific

About the Role

Key Responsibilities

User & Technical Support

  • Provide first-line IT support for hardware, software, Microsoft 365, Teams, printers, and mobile devices.
  • Support meeting rooms, video conferencing facilities, and workplace technology.
  • Assist users with troubleshooting and day-to-day IT queries.


Incident & Service Management

  • Log, track, and resolve IT incidents and service requests.
  • Escalate complex or business-critical issues when required.
  • Maintain accurate ticket and support records.

Device & Asset Management

  • Configure, deploy, and maintain laptops, mobile devices, and IT equipment.
  • Track and manage IT assets and inventory.
  • Support hardware replacements and upgrades.


Joiner, Mover & Leaver Support

  • Prepare equipment and system access for new starters.
  • Support employee moves, transfers, and offboarding activities.
  • Ensure assets and access rights are updated accordingly.


Infrastructure & Operations Support

  • Assist with network, Wi-Fi, printer, and connectivity troubleshooting.
  • Support IT projects, system upgrades, and office technology deployments.
  • Coordinate with vendors and service providers as required.

Security & Compliance

  • Follow IT security, data protection, and company policies.
  • Report security incidents and support compliance activities.
  • Maintain technical documentation and asset records.

Qualifications

Education

  • Diploma, Higher Diploma, or Degree in Information Technology, Computer Science, or a related discipline.


Experience

  • 1-3 years' experience in IT Support, Helpdesk, Desktop Support, or a similar technical role.
  • Experience supporting Microsoft Windows and Microsoft 365 environments preferred.
  • Experience in hospitality, retail, airport, or fast-paced operational environments is an advantage.

Technical Skills

  • Windows 10/11 support
  • Microsoft 365 & Teams
  • Hardware deployment and troubleshooting
  • Basic networking (LAN, Wi-Fi, Internet connectivity)
  • IT ticketing/service management tools


Nice to Have

  • Exposure to Microsoft Intune, Entra ID, Defender, endpoint management, or Microsoft 365 administration.


Personal Attributes

  • Strong customer service and communication skills
  • Good troubleshooting and problem-solving abilities
  • Self-motivated with a hands-on approach
  • Able to manage multiple priorities in a fast-paced

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