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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

D&T Technical Support Officer, Asia Pacific

About the Role

Key Responsibilities:

User & Technical Support

  • Provide on-site and remote technical support to users across Asia Pacific locations.
  • Troubleshoot laptops, desktops, mobile devices, Microsoft 365 applications, printers, peripherals, and meeting room technology.
  • Support workstation setup, relocation, and hardware deployment.

Incident & Service Request Management

  • Manage incidents and service requests through the IT ticketing system.
  • Perform troubleshooting and coordinate escalations where required.
  • Work with vendors and regional teams to resolve issues within agreed service levels.

Device & Asset Management

  • Install, replace, and troubleshoot end-user devices.
  • Maintain accurate asset and inventory records.
  • Coordinate repair, replacement, and disposal activities.
  • Ensure devices comply with company technology standards.

Infrastructure & Operational Support

  • Perform basic troubleshooting for network and connectivity issues.
  • Support local office environments and business operational systems.
  • Assist with regional technology deployments, upgrades, and maintenance activities.

Security, Compliance & Documentation

  • Follow company IT and information security policies.
  • Support user access administration activities.
  • Assist with audit and compliance requirements as needed.
  • Maintain accurate support documentation and records.

What We're Looking For

  • Diploma or Degree in IT or related field
  • 2+ years' experience in IT Support, Desktop Support, Field Support, or Technical Support
  • Strong knowledge of Windows 10/11, Microsoft 365, and Teams
  • Experience with hardware deployment, troubleshooting, and basic networking (LAN/Wi-Fi)
  • Familiarity with ITSM tools
  • Exposure to Intune, Entra ID, Defender, or Microsoft 365 administration is a plus
  • Excellent customer service, communication, and problem-solving skill
  • Able to work independently in a fast-paced environment
  • Experience supporting multi-site users across APAC preferred
  • Background in airport, retail, hospitality, or operational environments is advantageous

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