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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

Works Delivery Manager

About Us

SSP is a leading operator of food and beverage outlets in travel locations worldwide, with c.42,000 colleagues in over 600 locations across 37 countries. We operate sit-down and quick service restaurants, cafes, lounges and food-led convenience stores, principally in airports and train stations, with a portfolio of around 550 international, national and local brands.

These include our own brands Upper Crust, Millie's Cookies etc. as well as franchise brands such as M&S, Starbucks and Burger King.

About the Role

 

  •  To utilise the “in-house” Artisan team as much as possible to reduce exposure to external contractor costs.
  • Ensure KPIs for logged jobs are met 
  • Keep up to date records on the progress of each job including Materials, Hotels, Subsistence, Overtime and Milage records and provide regular management records weekly and monthly 
  • Ensure the team act professionally at all times and are up to date with necessary training, externally and internally to keep accreditation and minimum safe standards of competency 
  • Manage renewal of Passes and Permits at Airports and Annual Generic RAMS at Railway Stations 
  •  Keep up to date records on compliance such as PPE / Vehicle / Tool and Workshop checks 
  • Ensure in house CAFM system is kept up to date and reconciled with correct information 
  • Liaise with Maintenance Managers on larger projects and “Project Refresh” 
  • Install an audit process – where individuals work can be validated and confirmed as complete to acceptable standard to ensure we are getting value for money.
  • Provide technical advice when required to HD staff tp improve knowledge and cross – functional learning

 

Key working relationships

  • To report to Head of Maintenance
  • Maintenance Managers H&S Teams in external businesses in Rail and Air
  • Operations Managers
  • Operations Directors
  • Project Managers

 

To be successful in this role you will need:
Essential:

  • In depth knowledge of Construction inclusive of basic electrics and M&E.
  • A good understanding of General Maintenance Activities.
  • Good Geographical knowledge of the country and understanding of implications / issues influencing travel & journey time.
  • Knowledge of the factors leading to successful outcomes (such as achieving a First Time Fix) ability to discuss at a technical level with Operatives Work Around to solutions.
  • Good working knowledge of a retail business.
  • Plans and carries out activities in an orderly and structured way.
  • Team worker – actively helps and supports others to achieve team and business goals

 

Desirable:

  • In depth knowledge of business systems. i.e. Lynx, Trade-Simple, Micros, Power BI, SAP
  • Ability to adapt and learn to CAFM systems
  • Understanding of H&S with NEBOSH or IOSH qualification
  • Specialist Environment experience working with high security environments
  • Experience of managing internal teams across a geographical region / territory
  • Excel knowledge

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