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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

CAFM Manager

About the Role

Main Purpose of the role: 
Responsible for the management, administration and operation of the Computer Aided Facilities Management (CAFM) system. Including keeping the system up to date at all times and liaising with the relevant functions (CAFM support, internal and external) to implement processes and resolve any issue that may arise. Providing reports to all stakeholders and carrying out quality checks and reviews in conjunction with the Helpdesk, Commercial and Financial functions.


What you'll be Doing:

  • To continuously monitor the call list on CAFM for incoming work requests and ensure that :
  • The Service Level Agreement (SLA) priority assigned by the Helpdesk is justifiable, given the work content details, and change if required.
  • The work content details give sufficient information for the work to be effectively carried out.
  • Duplicate work requests are eliminated, where possible.
  • Work Orders are created from Call and Email requests.
  • Ensure that all Buildings, Resources and Asset Register is up-to-date regarding additions
  • All Supplier lists are kept up-to-date on the CAFM Systems.
  • All Staff resource lists are kept up-to-date on the CAFM Systems.
  • To keep the system up-to-date with changes in SSP Operations and Contractors.
  • To reflect a flexible and professional approach to their responsibilities and provide an active input to updating procedures to improve efficiency.
  • To assist in identifying the systems’ training needs and requirements of users and the provision of this through both formal and informal training, liaising with external expert providers as appropriate.
  • To assist in the process of designing and producing appropriate training packages.
  • To share knowledge acquired on training courses with colleagues.
  • Competently and to keep up-to-date with new developments and technology.
  • To establish and maintain good working relationships with all CAFM system users and other staff in support of their reporting requirements.
  • To maintain up to date skills and knowledge, and maintain an awareness of patient led service issues

To be successful in this role:

  • You will have experience in a similar role using a CAFM System
  • Be able to navigate the system confidently
  • Able to problem solve
  • Good IT knowledge
     

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