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About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

Assistant Digital & Technology Manager

About the Role

The Digital and Technology Assistant Manager supports the planning, implementation, and management of digital and technology initiatives across our F&B operations in Hong Kong. This role works closely with operations to fully understand business requirements and technology solutions, ensuring seamless restaurant operations, enhancing customer experience, and driving digital transformation. 

Responsibilities

  • Digital Transformation Support:
    Assist in planning, executing, and optimizing digital projects (e.g., POS systems, online ordering, mobile apps, loyalty programs, kiosk/self-ordering, payment solutions).
  • System Administration:
    Oversee daily support, maintenance, and troubleshooting for critical restaurant technology systems, including POS, inventory management and back-office platforms.
  • Project Management:
    Coordinate with vendors, IT teams, and business users to ensure timely and successful rollout of new technology solutions and the successful launch of new F&B / Lounges within Hong Kong.
  • Data & Analytics:
    Support data collection and analytics initiatives to provide actionable insights on sales, customer behaviour, and operational efficiency.
  • Cybersecurity & Compliance:
    Help ensure all systems comply with company and regulatory standards working closely with regional and global teams for execution
    Understanding of Cyber Security frameworks and certifications such as NIST.
  • Training & Support:
    Deliver training and support to restaurant team and back office team on new digital tools and technologies.
  • Stakeholder Communication:
    Act as a liaison between restaurant operations, IT, and vendor partners to gather feedback, address issues, and communicate updates.
  • Continuous Improvement:
    Proactively identify and recommend technology enhancements to improve guest experience and streamline operations. 

Requirements

  • Bachelors Degree in Information Technology, Computer Science or related field
  • 4 years or above solid experience within Digital & Technology roles. Experience in F&B / Hospitality industry preferred.  
  • Experience with POS, Inventory, Networking & Infrastructure (Oracle Simphony would be a bonus)
  • Strong leadership, communication and organization skills
  • Team player and positive attitude 

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