IT Data Support Lead

Job Description

Are you a tech-savvy leader with a passion for delivering exceptional IT support? Join our team as a Lead, Information Technology Data Support and oversee a talented group of IT specialists managing data across our POS systems. In this full-time, on-site role, you will ensure data integrity, troubleshoot technical issues, handle escalations, and provide valuable support to our airport operations throughout the US and Canada.

• Located in Ashburn, VA
• Pays $57,000 - $60,500

Essential Functions 

• Drive customer satisfaction by leading/overseeing a team of IT support specialists performing high quality data entry into various systems, focusing on the integrity of current and new POS software data and information. 
• Lead by example, organize routine work, build and review reports, handle escalations, support ad hoc projects, and deliver team training. 
• Proactively partner with the commercial team to deliver exceptional support to the operations units based in airports located within the US and Canada through email, chat, and phone.  
• Serve as the internal point of contact for technical escalations, tracking SLAs, workflow requests, customer inquiries, status report updates, etc. 
• Enter and update inventory items and recipes in the POS database, 3rd party ordering applications; and as well as entering data for new site deployments. 
• Communicate with end users, locations, and 3rd party vendors to collect and distribute comprehensive pertinent information, in support of timely and effective implementations. 
• Performs any other duties as assigned by supervisor. 

Qualifications ​​​​​​​

• High School diploma/certificate or equivalent is required Preference for associate degree in information technology field, or at least two (2) years of relevant experience/training focused on basic understanding of help desk and data support duties, and knowledge of inventory and reporting systems and their use in restaurants. Micros (Oracle) Point of Sale support experience a plus. 
• Knowledge and application of enterprise level desktop support tools and techniques, and how technology is used to provide IT services. 
• Proven ability in delivering superior customer service 
• Demonstrated verbal and written communication and interpersonal skills, attention to detail with accuracy, 
• follow-up skills, and time management skills with ability to meet deadlines. 

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.