HR Employee Relations & Investigations Manager

Join Our Team as an Employee Relations & Investigations Manager!

Compensation: $80,200 - $90,000 + bonus

Location: Ashburn, VA (hybrid - 1 day remote)

Are you passionate about building a positive, engaged workforce while ensuring compliance and driving impactful employee programs? We're looking for a dedicated Employee Relations & Investigations Manager to join our Support Center team. This full-time, hybrid role reports directly to the Vice President, People - Corporate, and plays a crucial part in managing employee relations, recognition, and workplace investigations.

What You'll Do:

• Lead and administer employee relations, recognition, and investigation programs, fostering strong connections with employees to drive engagement and compliance.
• Oversee human resources policies that align with our mission and values, helping achieve company goals and enhance the workforce experience.
• Manage and track company-wide employee recognition programs, ensuring meaningful impact.
• Handle complex employee relations issues, serving as the case management expert to ensure internal controls are met.
• Provide guidance to managers and employees on performance management and employment practices.
• Stay up-to-date on labor and employment laws to ensure effective people operations and compliance.
• Cultivate an inclusive, empowered work environment that encourages continuous improvement and team resilience.

What We're Looking For:

• Bachelor’s degree in HR, labor relations, communication, or a related field (advanced degree a plus).
• 7+ years of progressive HR experience, ideally in hospitality, food service, restaurant, or airport environments. Union experience preferred.
• PHR Certification is a plus.
• Strong knowledge of US federal, state, and local employment laws; Canadian expertise is a bonus.
• Exceptional communication, conflict management, and collaboration skills.
• Proficiency in Microsoft Office Suite and case management applications.
• Ability to travel up to 20% in the US and Canada, with occasional overnight stays.
• Eligible to work in the US without sponsorship and maintain eligibility to work in Canada.
• Ability to pass a criminal background check and meet airport security requirements.

Ready to make a difference? Apply today and help shape a thriving, engaged workforce!

Diversity Statement

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.