團隊領導

ABOUT SSP 關於SSP

We are the food travel experts. So what does that mean? It means that we are experts in creating and running food outlets in locations where people are on the move. Whether it is jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make sure the food and drink on offer is the ideal selection to meet the needs of the many different types of traveller.

Globally, we now operate in 36 countries worldwide at around 600+ sites, and we have an extensive portfolio of more than 500 international, national, local and speciality brands. These include our own brands, such as Upper Crust, Ritazza and Camden food co. as well as brands we franchise, including M&S, Starbucks, and Burger King. We’ve also work with a number of famous chefs, including Jamie Oliver and Gordon Ramsey, to create bespoke brands.

SSPHK has been operating at Hong Kong International Airport (HKIA) since 1998 with 3 outlets. Since then, we have expanded our business to 17 outlets and 1 lounge at HKIA—a high-profile hub. Renowned for excellence, SSPHK has earned prestigious accolades such as the “World's Best Airport Dining Experience” (Skytrax World Airport Awards 2017) and “Airport Food Hall of the Year – Asia Pacific” (FAB Awards 2018).

As we approach our 28th anniversary in 2025, we take pride in being one of the leading catering operators at Hong Kong International Airport.

We strongly believe that by creating a culture where our values are front and centre and lived and breathed, we will achieve our vision of being the leading food and beverage operator in travel locations worldwide.

Our values, listed below, are integral to our business and underpin everything we do. They were developed in consultation with our teams across the world and reflect what it means to be part of the SSP team.

• We are one team … working together and sharing our best ideas to fulfil our global potential
• We are results focused… delivering great food and service for our customers and outstanding results for our clients, shareholders, and colleagues
• We all make a difference… respecting each other, acting responsibly and being accountable for the contributions that we make.
• We are bold …seizing opportunities, innovating, and quickly adapting every day.
• We celebrate success… recognising and valuing everyone’s achievements

我們是旅行餐飲專家。這是什麼意思呢？這意味著我們專注於在人們出行的地點創建和運營餐飲場所。無論是在飛往更異國的地方、乘坐火車還是在高速公路服務區停留，我們都會確保提供的食物和飲料是滿足各種不同旅客需求的理想選擇。

目前，我們的業務遍及全球36個國家，運營約600多個網站，並擁有超過500個國際、國家級、地方級及特色品牌的龐大組合。這包括我們自有品牌——如Upper Crust、Ritazza和Camden Food Co.，以及我們獲得特許經營權的品牌，例如瑪莎百貨（M&S）、星巴克（Starbucks）和漢堡王（Burger King）。此外，我們還與傑米·奧利弗（Jamie Oliver）、戈登·拉姆齊（Gordon Ramsay）等世界知名主廚合作，共同打造專屬定製品牌。

自1998年起，SSPHK以3家門店進駐香港國際機場（HKIA），如今已發展成為這一國際重要樞紐的領先餐飲運營商，共運營17家門店及1個貴賓休息室。憑藉卓越表現，我們屢獲殊榮，包括2017年Skytrax全球機場大獎"全球最佳機場餐飲體驗"及2018年FAB Awards"亞太區年度最佳機場美食廣場"。
2025年，我們將迎來成立28周年，始終以香港國際機場核心餐飲服務商為榮。

我們深信，唯有將企業價值觀置於核心地位，使其真正融入日常實踐，方能實現"成為全球交通樞紐領先餐飲服務運營商"的願景。
以下核心價值觀是我們業務的根基，貫穿於所有行動之中。這些準則經與全球團隊共同探討制定，體現了作為SSP團隊一員的核心精神：
同心協力 —— 攜手合作、集思廣益，激發全球潛能
專注成果 —— 為客戶奉上優質餐飲服務，為股東、合作夥伴及同事創造卓越價值
各展所長 —— 彼此尊重、恪守責任，以個人貢獻推動集體成功
銳意進取 —— 每日把握機遇、開拓創新、快速應變
共慶成就 —— 珍視並認可每個人的付出與成果

Role Summary 職位概述

Senior Server or Server is responsible for overseeing food preparation, food service and service staff on assigned shifts.  They will be able to work at different units under SSPHK. They are responsible for Quality Control, Inventory Control and any duties assigned by the Restaurant Manager or Unit Manager.

高級服務員或服務員負責監督指定班次的食品準備、餐飲服務及服務人員。他們將能夠在SSPHK旗下的不同單位工作。其主要職責包括品質控管、庫存管理，以及餐廳經理或單位主管指派的其他任務

Main Responsibilities 主要職責

Operations Management 營運管理

People: 
•    Completed all the tasks, duties and responsibilities assigned and designated by superior 
•    Demonstrate a can-do attitude to peer/ team member

Product & Place & Equipment: 
•    Ensure quality Company/Brand standards are adhered to at all times on the floor 
•    Ensure that all unit displays/merchandize look attractive and clean with all products availability to the Brand standards.
•    Report all maintenance issues and hazards to your manager immediately.
•    Independently directs the work of the assigned staff in the proper preparation and service of food within established Standard Operation Procedures
•    Demonstrate excellent control of all resources and operating costs during your shift, achieving targets set by your manager.
•    Effectively control wastage in designated working station

Customer: 
•    Monitor service quality in terms of ordering procedures, and order accuracy of front counter staff. 
•    To lead by example ensuring that the team on shift are always delivering customer standards using High 5 elements 
•    Ensure that every customer is given a polite, friendly and personal service.
•    Deal with all customer comments in a positive manner and take appropriate follow up action.
•    To know all Brand products and advise customers in a professional and helpful manner.
•    Optimize all sales activities and act upon all sales opportunities by upselling 

Operations House rules & administration: 
•    Ensure that unit documentation is fully completed on a timely basis to a professional standard.
•    Comply with all Company, Brand, Client and Unit procedures regulate by Finance relating to cash handling and security.

人員管理: 
•   完成上級指派的所有工作、職責與任務
•   對同事/團隊成員表現出積極進取的工作態度
產品、環境與設備管理: 
•   確保工作區域始終符合公司/品牌標準
•   維護店面陳列，商品整潔美觀，所有產品供應符合品牌規範
•   即時通知主管所有設備故障與安全隱患.
•   參考標準作業程序，獨立指導員工進行食品準備與服務
•   在運作期間有效控制各項資源與營運成本，達成設定的目標
•   嚴格控制指定工作區域的物料搬運

顧客: 
•   監督前台人員的點餐流程與訂單準確性
•   以身作則，確保值班團隊使用 High 5 要素來滿足客戶標準
•   確保每位顧客都能享受到禮貌、友善和個人化的服務
•   以積極的方式處理所有客戶意見並採取適當的後續行動
•   了解所有品牌產品並以專業和有益的方式為客戶提供建議
•   優化所有銷售活動，並透過追加銷售抓住所有銷售機會

營運內部規則與管理: 
•   確保按時專業化完成單位文書作業
•   嚴格遵守公司、品牌、客戶及財務部門所製定的現金處理與安全規範

Key Working Relationships 跨部門協作關係

•    Head of Operations 
•    Operations Managers and Unit Managers/ Restaurant Managers
•    Colleagues in the Operational Services team
•    Colleagues in the Production team

•    營運主管
•    營運經理和部門經理/餐廳經理
•    營運服務團隊的同事
•    廚師團隊的同事

Person Specification 任職要求

Essential:
•    Form 5 or above 
•    Team player with pleasant character 
•    Good manner of customer services 

Desirable:
•    Experience in food service industry

基本要求:
•    中五或以上
•    個性開朗的團隊合作者
•    良好的客戶服務態度

優先考慮條件:
•    具備餐飲服務業經驗